Terms and Conditions
Effective Date: 28/03/2025
1. Introduction
Welcome to MassagedMe ("we," "our," "us"). By using our platform, you agree to these Terms and Conditions ("Terms"). Please read them carefully before booking a service or signing up as a therapist.
These Terms govern your use of our website www.massagedme.com and any services offered through it. If you do not agree with these Terms, you must not use our platform.
2. Our Services
MassagedMe is an online marketplace that connects customers with independent massage therapists. We do not directly employ therapists, and each therapist is responsible for the quality and delivery of their services.
Eligibility
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You must be at least 18 years old to use our platform.
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By using MassagedMe, you confirm that all information provided is accurate and up-to-date.
3. Booking & Payment
Booking a Massage
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Customers can browse therapist profiles and book services through the platform.
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A booking is only confirmed once payment is processed.
Payment
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Payments are securely processed via our third-party payment provider.
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We do not store credit card information.
Cancellations & Refunds
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See our Cancellation & Refund Policy for details on cancellations, rescheduling, and refunds.
4. Responsibilities of Customers & Therapists
Customers
By booking a massage, you agree to:
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Provide a safe and appropriate environment for the session.
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Arrive on time for appointments (or be available if booking a home visit).
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Treat therapists with respect and professionalism.
Therapists
By using our platform, therapists agree to:
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Hold relevant qualifications and licenses where applicable.
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Deliver high-quality services in a professional manner.
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Comply with health and safety regulations.
MassagedMe reserves the right to suspend or remove users who fail to meet these expectations.
5. User Conduct & Prohibited Activities
To maintain a safe and professional platform, users must NOT:
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Use the platform for illegal, abusive, or inappropriate purposes.
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Request services outside of those offered (e.g., non-massage-related activities).
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Contact therapists or customers outside the platform to avoid fees.
Any violations may result in immediate account termination.
6. Liability & Disclaimers
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MassagedMe acts as a booking platform and is not responsible for the actual massage services provided by therapists.
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We do not guarantee the qualifications, skills, or availability of therapists.
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In no event shall MassagedMe be liable for any injury, loss, or damage arising from a booked service.
We recommend customers consult a medical professional before booking a massage if they have any health conditions.
7. Privacy & Data Protection
We are committed to protecting your privacy. By using our services, you agree to our Privacy Policy, which explains how we collect, store, and use your personal data.
8. Changes to These Terms
MassagedMe reserves the right to update these Terms at any time. We will notify users of any major changes via email or website updates.